Refund policy

- WARRANTY POLICY

We offer (not applicable on man-made damaged)：

  •  5 years for all mattresses.
  •  2 years for upholstery frames (including sofas, daybeds, chaise, armchairs and recliners, and excluding occasional chairs)
  •  2 year for dining tables, chairs and bar stools; TV stands, coffee tables and other cabinets, wardrobes; All the home office furniture
  •  1 year for sofabeds and all other products

Please provide us clear pictures of any damaged, or faulty products and contact us via email -info@chicliving.com.au, along with any details of your purchase, for an exchange or refund within 14 days.

Please allow 2 business days for a response from our Customer Service team.

Chic Living reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or stained (for mattress warranty), or when product failure is due to causes other than defective workmanship or materials. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

- ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM?

Please provide us clear pictures of any damaged, faulty or wrong products / clear description of the missing part and contact us via return portal , along with any details of your purchase, for an exchange or refund within 14 days.

- HOW TO APPLY FOR A RETURN?

To start a return, you can contact us at info@chicliving.com.au. Please note that returns will need to be sent to the following address: 39 Dulacca Street, Acacia Ridge QLD 4110

To be eligible for a return, your item must be in the exactly same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You'll also be responsible for returning the item to our warehouse: 39 Dulacca Street, Acacia Ridge QLD 4110.

- CHANGED YOUR MIND? ORDERED THE WRONG ITEM?

We accept change of mind returns within 7 days of receipt for a full refund of the purchase price of the product. Courier charges and installation fee are non-refundable, this includes the cost of shipping the item/s to you and also if the item/s has been installed you will need to disassemble to its original package. You will be responsible for the cost of the return shipping and 20% restocking fees. This amount will be automatically deducted when the refund is made.

If your return is accepted, you can deliver our item in your own way, or we can send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@chicliving.com.au. 

- DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

- EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like opened compressed mattress, custom products (such as special orders or personalized items). For compressed mattress that are opened, A stocking fee of 15%OFF its original price will be charged. We'll also need to charge of $100 restocking fee for change of mind returns. Please get in touch if you have questions or concerns about your specific item. 

Due to the unique nature of custom-made products, these items become one-of-a-kind based on your specific customization requirements. The process involves considerable manpower and effort. Therefore, unless there are quality issues, we do not provide returns or exchanges for these products. A deviation of up to 5cm in dimensions for soft furniture like sofas, cushions are considered within an acceptable margin and does not qualify as a quality issue.

Unfortunately, we cannot accept returns on special sale items, floor stocks or gift cards.

- EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

- REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chicliving.com.au.